You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dead Pixel iPhone XR (Brand New)

Received my new IPhone XR on Sunday (14th) - only three days ago - (as an upgrade to my contract through EE) and have noticed a dead pixel (or what looks like one) at the top of the screen!


I was was just wondering if anyone has experienced anything similar, and what I should do next?


Was as planning on taking to an Apple Store, are they likely to replace it seen as it so new?

iPhone XR, iOS 12

Posted on Apr 17, 2019 4:08 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2019 4:41 AM

If you didn't purchase AppleCare, then you have 1 year of warranty since the date of purchase.

You can go anytime and dead pixels is a defect, that should be fixed without any cost.

I would recommend not to wait and bring it as soon as possible anyway.

3 replies

Dead Pixel iPhone XR (Brand New)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.