iPhone XS Max, first time in contact with water for less than 30 seconds and the front facing camera has water in it, the keyboard has minor glitches and the SIM card stopped working until it was reseated. So why does apple bother advertising the IP68 water resistance level but they won’t back it up with their warranty????
iPhone XS Max, iOS 12
How is it a poor analogy? The iPhone not meeting IP68 standard after manufacturing but before release is a manufacturing defect just like the battery issue with Samsung the only difference being Samsung’s could cause injury. My point was it did not spell out in the warranty “hey your battery may explode” this is In Your warranty coverage. They covered it due to being a manufacturing defect which is blanket covered in the warranty. Remember the phone wasn’t placed in water it was knocked out of my hands into the water, so yes I can be blamed for being near the water but wit was still accidentally knocked into water and immediately retrieved so in my opinion the phone should have withstood the momentary contact with the water as stated per the IP68 rating.
Then you should buy a cell phone that includes water damage in the warranty.
Hello Tim,
I really appreciate your experiance, support and hints in this forum. For me they were very helpful. But here i think you're wrong.
IP68 is an approved and accepted technical standard w/o any restrictions wether it's valid or not; IT IS VALID!
And in my eyes it is ridiculous when Apple says these iPhones correspond to IP68 but only when the user is wearing a "white coat".
My technical understanding as retired engeneer is: IP68 yes or no and nothing in between. When you tighten the wheel nuts of your car with the required torque using the correct tool, there is no discussion wether you have clean or dirty fingers, wether it's raining or the sun is shining.
A totally different question is why some people put a more than 1000€-phone into water and than cry when it's broken.
ervau
Whether you compare to watches, tires or the windows In your house doesn’t really matter. The fact that the IPhone XS Max is tested to that standard and the phone is less than 4 mo the old and in perfect condition, in my opinion should still meet that standard. I am willing to bet my house that every phone is not tested, obviously do a batch test and I’m willing to bet that let’s say roughly 90% pass the rating or whatever the required amount is to gain that rating. Now whether they are actually built to this standard after they are tested remains to be seen. Again just my opinion.
I wonder if Samsung has in their warranty that their batteries are covered for cell phones when they choose to burst into flames or if they explode...I’m willing to bet it doesn’t but they sure are covering the phones? Might be a bit more extreme of an example do to possible personnel injuries sustained but you get my point. It is a manufacturing defect that those batteries failed just like the water resistant rating that is falling short on a lot more than just my phone.
Of course not every phone is tested. Neither is every divers watch (with some limited exceptions), windows, etc. Do you realize how much an iPhone would cost if every one was tested? I seriously doubt that any are tested after gaining the rating. Again, buy one that has a water damage warranty. ALWAYS read your warranty.
I bet if I was a wealthy person who could afford to say purchase 100 or even 1000 brand new iPhone XS Max and pay to have them independently tested to prove or disprove the IP68 rating shortcoming. I am willing to bet this would be fixed rather quickly because it would fail to meet standards that were advertised whether it’s covered or not by the warranty. Because it would fall under false advertising, misrepresentation and/or fraud and legal actions would most definitely be taken at that point. I wonder if it would ever make it to court or if the iphone would be replaced and the advertising would be changed by appIe? I guess we will never know since I am just a poor veteran.
I never said that every iPhone is tested and the IP testing procedures for consumer electronics do not require that. Prior to introducing a product, Apple (or Samsung, or Motorola, or LG, etc) send samples to a contracted lab for independent testing. The entire production cycle of a device will be covered under the IP rating of that sample of devices.
It would be fraudulent for a company to then use that test certification and not make their production devices to the same specs.
Samsung had little choice in covering their devices for the exploding battery issue. They were under threat of government action against them if they did not, and faced multiple consumer law suites, as well as suites from several airport associations and airline companies. Initially, they sure tried hard to wiggly out of culpability for the issue.
Michael Black wrote:
Samsung had little choice in covering their devices for the exploding battery issue. They were under threat of government action against them if they did not, and faced multiple consumer law suites, as well as suites from several airport associations and airline companies. Initially, they sure tried hard to wiggly out of culpability for the issue.
Back when that was going on, I had about 30 of those phones sitting in my office while Samsung decided what they were going to do. Verizon had exchanged them for customers but I wasn't allowed to send them anywhere. Fortunately, none of them exploded.
Nope. You don't understand what the standard means.
[Edited by Moderator]
Ervau,
That is my point exactly as you said. Just to be clear I’m not crying about the phone being broken or not broken. My entire point is as stated.
Bet not.
Again, buy a new phone, read the warranty.
Why are iPhones advertised as water proof/resistant but apple wont back up that claim by their warranty?
