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The screen will freeze in the way that everything will keep moving
but I can’t touch anything or else it is unresponsive. Once it comes back it glitches. I hav tried a couple times to do a hard shutdown and it doesn’t fix it and I called support and was told I just needed to update it (which I did) and I need my battery replaced but I don’t know. Is there anything I can do to fix this it’s so annoying and makes things difficult
iPhone SE, iOS 12
Try Some Troubleshooting?
For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.
If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
Get the battery replaced.
Try Some Troubleshooting?
For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.
If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
Get the battery replaced.
iPhone SE Screen
