Siri answers: "There is a connection error, please try again later".

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Level 1

8 points

Siri answers: "There is a connection error, please try again later".

Siri isn't working correctly on my Late 2016 MacBook Pro 13" with TouchBar. When I start Siri, I can hear the beep and see the amplitude but there is no answer. After a few seconds it will respond: "There is a connection error, please try again later". I already checked my internet and Wifi connection, it works fine. The microphone isn't responsible either, as it is working, too. The only thing that helps is restart or just logging off the user account and logging back in. The problem occured in Mac OS Sierra/High Sierra and still occurs in Mac OS Mojave (10.14.4). I can't find anything on this issue somewhere else so I really hope someone can help.

MacBook Pro 13", macOS 10.14

Posted on Apr 21, 2019 4:20 AM

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Answer 1

Best reply

Luis Sequeira1

Level 9

64,430 points

Apr 22, 2019 6:12 AM in response to JohannCWK

You have a very old system extension, and it seems to be input related, which makes it a likely cause for your problem:

Kernel Extensions:

/Library/Extensions

AmbrosiaAudioSupport.kext (Ambrosia Software, Inc., 4.1.4 - SDK 10.11)

/System/Library/Extensions

SteamInputX.kext (3083.39.61 - SDK 10.8)

Notice that it is installed in /System/Library/Extensions, which is a location that has been disallowed for years, and it was built with the SDK 10.8 - targetting Mountain Lion.

I'd try uninstalling this, and see if it helps.

Drag it to the trash, authenticate when requested, and restart your mac.

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Answer 2

JohannCWK Author

Level 1

8 points

Apr 22, 2019 3:41 AM in response to Luis Sequeira1

Thanks for the advice. Unfortunately, this doesn't fix the problem. I created a new admin user account. At first all seemed well but after a couple of minutes the same siri issue occured. Still no clue...

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Answer 3

Apr 22, 2019 4:16 AM in response to JohannCWK

You may want to run the diagnostic tool Etrecheck and post its report here.

I am thinking that some software you have installed may be conflicting with Siri over microphone access.

Hopefully the report may help us figure it out.

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Answer 4

JohannCWK Author

Level 1

8 points

Apr 22, 2019 4:37 AM in response to Luis Sequeira1

EtreCheck

This is the full EtreCheck Report.

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Answer 5

Apr 21, 2019 4:23 AM in response to JohannCWK

Check to see if the problem also occurs in a new user account.

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Answer 6

JohannCWK Author

Level 1

8 points

Apr 22, 2019 2:05 PM in response to Luis Sequeira1

This seems to be the solution! It usually happened after just a couple of minutes - now after testing, waiting a few hours and testing again Siri still works flawlessly. Can't thank you enough 👏

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Answer 7

JohannCWK Author

Level 1

8 points

Apr 25, 2019 10:26 AM in response to Luis Sequeira1

Sorry to bother again, unfortunately the issue came back. Real bummer. Extensions Folder is empty... do you have any other idea?

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Siri answers: "There is a connection error, please try again later".

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