iMac won't turn on after power outage.

I was installing the Mojave update and then during the installation a power outage occured. After that my generator started and then I tried turning my iMac back on and the computer booted to windows and wouldn't boot to macosx. I assumed that the OS was corrupted and I needed a fresh install, so I restarted my iMac so I can access disk utility but then as my iMac was restarting, during the grey screen my generator turned off and the power outage ended, the delay between the generator and the power from the grid caused my iMac to shutdown again. Now my iMac won't even show a grey screen. Please help!

Posted on Apr 23, 2019 11:44 AM

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Posted on Apr 24, 2019 6:58 AM

As the others have suggested you may need to have your computer repaired - the cost is unknown because we have no idea what circuits were damaged. Best case: power supply burnt out. Worst case: power supply, logic board and daughter board(s). Home owners insurance may cover the damage though depending on your deductible it might not be worth filing a claim. Due to a thunderstrike incident I have rider on my home owners policy that specifically covers damage to and theft of electronics equipment with a low deductible with replacement value. It adds $150 a year to my bill. Be sure to find an Apple Authorized repair center. Check here: https://locate.apple.com/pr/en/


Finally, there is one thing you can try. Unplug the power cord from your computer at the back. Hold the power button for a long 10 count. Plug back in and see if it will start. This is a long shot but I've seen it work on computers that were shut down by a brief power outage and wouldn't restart.

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Apr 24, 2019 6:58 AM in response to affinitywithfruits

As the others have suggested you may need to have your computer repaired - the cost is unknown because we have no idea what circuits were damaged. Best case: power supply burnt out. Worst case: power supply, logic board and daughter board(s). Home owners insurance may cover the damage though depending on your deductible it might not be worth filing a claim. Due to a thunderstrike incident I have rider on my home owners policy that specifically covers damage to and theft of electronics equipment with a low deductible with replacement value. It adds $150 a year to my bill. Be sure to find an Apple Authorized repair center. Check here: https://locate.apple.com/pr/en/


Finally, there is one thing you can try. Unplug the power cord from your computer at the back. Hold the power button for a long 10 count. Plug back in and see if it will start. This is a long shot but I've seen it work on computers that were shut down by a brief power outage and wouldn't restart.

Apr 23, 2019 12:32 PM in response to affinitywithfruits

Hi again, affinitywithfruits !


The chances of your issue having a software cause are improbably low, bordering on the impossible. In all reality, it's probably a hardware issue where the only question to be answered is : how many things, at what cost, need to be replaced to make the iMac function normally? That question is best answered at an Apple Store or AASP.


In the future, I would put an uninterruptible power supply in place for the iMac to guard against voltage spikes. I have had some horrible experiences with APC in the past, but never had problems with Eaton UPSs.


Good luck !

Apr 23, 2019 1:56 PM in response to BORg529

Hi, BORg529 !


Sadly, surge suppressors do not work at protecting your electronics from a true voltage spike. I had this explained to me by a brilliant electrical engineer, but I will give you the short version :


An electrical spike will travel through surge suppressors, do their damage and leave, twice as fast as any home-level surge suppressor can react.


Which is why it is critical to have an uninterruptible power supply, which actively tames voltage spikes. Surge suppressors make you feel safe, but they do nothing to actually provide safety.


I hope this helps clear things up!

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iMac won't turn on after power outage.

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