So i dropped my phone once and now the touch sometimes doesn’t respond and then it starts clicking on random apps. Does apple cover fixing this issue?

I can’t use my phone because sometimes my screen starts random apps or starts typing by itself

Posted on Apr 23, 2019 7:50 PM

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Question marked as Top-ranking reply

Posted on Apr 23, 2019 7:59 PM

vicmundo wrote:

I can’t use my phone because sometimes my screen starts random apps or starts typing by itself


The best you can do—User troubleshooting:

Follow the 3R's- if a restart does not solve your problem proceed


1. restart, ie power off/on,


2. reset http://support.apple.com/kb/HT1430


3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414



If that does not resolve your issue take it to your carrier or Make an appointment for a hardware issue—

https://www.apple.com/retail/geniusbar/


AppleCare+ will cover a large portion of accidental damage

AppleCare+ - iPhone - Apple




1 reply
Question marked as Top-ranking reply

Apr 23, 2019 7:59 PM in response to vicmundo

vicmundo wrote:

I can’t use my phone because sometimes my screen starts random apps or starts typing by itself


The best you can do—User troubleshooting:

Follow the 3R's- if a restart does not solve your problem proceed


1. restart, ie power off/on,


2. reset http://support.apple.com/kb/HT1430


3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414



If that does not resolve your issue take it to your carrier or Make an appointment for a hardware issue—

https://www.apple.com/retail/geniusbar/


AppleCare+ will cover a large portion of accidental damage

AppleCare+ - iPhone - Apple




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So i dropped my phone once and now the touch sometimes doesn’t respond and then it starts clicking on random apps. Does apple cover fixing this issue?

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