Defects

Iryna,

after reading all your answers (checking coverage online included) or listening to the comments coming from my fellow friends in this Community, in my opinion that iPhone is a genuine Apple iPhone XR - A1984 (CDMA+GSM, made for US - Canada market) - Unlocked (not locked to any specific carrier) - 64GB - RED Edition, and these are the good news. (I also assume that that iPhone is working fine, without issues, right?).

Now the problem is: what can you do for that weird "i" on your device's rear panel (most likely caused by a wrong / defective printing process or by a defective case)?

Beyond cohabiting with that defect (that's easy, obviously), keeping in mind that you're living in a country where Apple Stores are not present (that's not your fault), but where, as correctly suggested by etresoft, there are some authorized resellers in Ukraine, I would:

make an appointment and explain your situation to the reseller that sold you that unit;

and/or

make an appointment and explain your situation to a different authorized reseller in your country, and see if they could help you about that.

Please, DO NOT forget to keep the proof of purchase (invoice or receipt) in a safe place so that you can provide it on request.

Good luck

Giulio

Ok I don’t know what more to say. It was brought form official Apple Store. I would take it back and ask for a refund.

Well, Iryna, the best thing to do is to ask about that where you bought that device.

I'll keep on investigating about that :-)

Regards

Giulio

EDIT: If you bought it at an Apple Store, you have 14 days to return that product and ask for a refund

Iryna0206 wrote:

I am from Ukraine.There is no official apple store in Ukraine. There are shops that import them to Ukraine.

There do appear to be a number of Authorized Apple Resellers in Ukraine. I just searched for Kiev:

Go to https://locate.apple.com/findlocations and choose “Other Europe"

If you purchased from some other place, I’m afraid you’re on your own. Your phone could be stolen and/or remanufactured. It could also be a new phone with a random defect. Unfortunately, if you didn’t buy from an Authorized Apple Reseller, you may have trouble getting it serviced.

Can you please show us that defect? Where did you noticed it?

Can you take a screenshot and post it here?

How to take a screenshot on your iPhone, iPad, and iPod touch - Apple Support

or

could you better describe your problem?

Thanks and regards

Giulio

That looks fake. The i is missing he dot. The whole thing just looks wrong imo

Whoops, you're right, it looks different, but I don't have an appropriate answer for you.

I've never seen a "real" XR red (only pictures online) so, being a fellow user like you, can't judge about it. I'm wondering if it is that way for certain / selected markets?

If you bought it at an Apple Store or Authorized Service Provider, I would ask them.

In the meantime, I'll try to investigate more deeply, and let you know if I find a correct answer.

Thanks and regards

Giulio

See this

https://www.cnet.com/pictures/iphone-xr-product-red/7/

Great, Iryna, exactly corresponding to a new XR - 64GB - Red Edition.

Also, if you press on that "MRYU2VC/A", you should be able to read also a code starting with "A", followed by 4 numbers. Can you write it too?

Thanks,

Giulio

I don't have your certainties, Sean.

Giulio

Where did you purchase it?

View this to help you decide

https://m.youtube.com/watch?v=I1vBRpW_99c