You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Any help is appreciated.
MacBook Air 13", macOS 10.14
I understand you're trying to update macOS but are unable to proceed. Try restarting your Mac in "Safe Mode" (read below) and attempt to update in while using your Mac in that mode:
Where are you located? Which country, specifically.
The reason for asking is: that message will occur if you are attempting to download localization-specific software that is inappropriate for the the Mac's location. Macs are configured for sale in broad geographic areas, so if you purchased yours in North America it might need to be reconfigured for use in Europe or South America.
It can also occur with certain DNS settings. There are workarounds for that. Determine your Mac's DNS Setting(s) by opening System Preferences... > Network > select your network interface (Wi-Fi, probably) > Advanced... > DNS.
Thanks. I tried. Still get the same message. Its a message like this:
I get a "a server with the specified hostname could not be found" error while trying to update my 2017 macbook air. And can't update it. Earlier I had no space. Now that I've made space I get this error. Any help is appreciated. Thanks.
