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Skootyr1 Author

Level 1

4 points

iTunes and App Store accounts disabled

Both my App Store and iTunes accounts have been disabled. Can’t figure out how to fix it or why this has happened. I have tried entering new payment info and it won’t accept it.

iPhone SE, iOS 12

Posted on Apr 26, 2019 7:40 AM

Top-ranking reply

Demo

Level 10

166,633 points

Posted on Apr 26, 2019 7:55 AM

According to this support article, you can’t fix it on your own. Follow the instructions in here.

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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iTunes and App Store accounts disabled

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