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User profile for user: Friesvale
Friesvale Author
User level: Level 1
4 points

problem with iphone

For some reason incoming call just shows the incoming number as well as under my favorites it showed the name of the people that I was calling and now does not show the name but just their number. How can I change it back the way it was

iPhone 6s, iOS 10

Posted on Apr 29, 2019 6:03 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
415,954 points

Posted on Apr 29, 2019 7:45 AM

  1. It is possible that iCloud Contacts may cause this. If this is the case, here is you can fix it:
    1. On your iPhone or iPad tap Settings > Your Name > iCloud and then turn off Contacts (you will be asked what you would like to do with the previously synced iCloud contacts on your device. Select Delete) and wait a few seconds and turn it back on (when you are asked select Merge). 
  2. Restart your device. You can restart your device by going to Settings > General > Shut Down and start again.
  3. Check the contact number. Make sure it is in this format: + country code (area code) phone number (like: +1 217 721 0000) if it is not in this format, change it and fit in this format. This may be an issue especially if you have international contacts saved. You may want to do this because your iOS device may not recognize it. Here is how you can change a contact name and number:
  • Open Contacts
  • Tap the name of the contact that you would like to change its number
  • Tap the Edit button (upper right corner)
  • Tap the number field
  • Make your changes
  • and then finally tap Done (upper right corner)


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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
415,954 points

Apr 29, 2019 7:45 AM in response to Friesvale

  1. It is possible that iCloud Contacts may cause this. If this is the case, here is you can fix it:
    1. On your iPhone or iPad tap Settings > Your Name > iCloud and then turn off Contacts (you will be asked what you would like to do with the previously synced iCloud contacts on your device. Select Delete) and wait a few seconds and turn it back on (when you are asked select Merge). 
  2. Restart your device. You can restart your device by going to Settings > General > Shut Down and start again.
  3. Check the contact number. Make sure it is in this format: + country code (area code) phone number (like: +1 217 721 0000) if it is not in this format, change it and fit in this format. This may be an issue especially if you have international contacts saved. You may want to do this because your iOS device may not recognize it. Here is how you can change a contact name and number:
  • Open Contacts
  • Tap the name of the contact that you would like to change its number
  • Tap the Edit button (upper right corner)
  • Tap the number field
  • Make your changes
  • and then finally tap Done (upper right corner)


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problem with iphone

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