Purchases
After several attempts I have not been successful making a purchase. Please help.
iPad Pro, iOS 12
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
After several attempts I have not been successful making a purchase. Please help.
iPad Pro, iOS 12
Give Apple a Direct Call and ask to speak with an advisor on this. They’ll see what's going on with your account. It’s an automated answering service, so briefly say something to the effect of, “Purchases are unsuccessful.”
If sent to the incorrect service-type representative, the person who picked up the phone would know and offer you to forward your call.
Apple Contact Us: (800)MY-APPLE
Give Apple a Direct Call and ask to speak with an advisor on this. They’ll see what's going on with your account. It’s an automated answering service, so briefly say something to the effect of, “Purchases are unsuccessful.”
If sent to the incorrect service-type representative, the person who picked up the phone would know and offer you to forward your call.
Apple Contact Us: (800)MY-APPLE
The Littles in the community helped to solve my issue by calling apple directly. Thank you for your help in this matter.
You're welcome.
After several attempts, I have been unsuccessful making a purchase thru apple.com/iTunes. Does anyone have a suggestion you might share.
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Purchases