Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't close open files in PREVIEW on my MAC_wheel keeps spinning

The files seem to be frozen. I cannot close any of them. (Working on a project so I have quite a few preview files open)...I have FORCED QUIT the program several times, restarted my computer several times and still, when I double click a file to open upon restarting, it brings up all the previous files that were open on my desktop prior to shutting down and restarting. The only thing I'm able to do is shift the files around on the desktop. The whirling rotating beach ball will not go away. HELP. I use Preview all day long to view designs while I'm working. Deadlines!


IMac

I operate in OS X Yosemite, version 10.10.5

No updates are available at the present time

8 GB memory


Anyone?

iMac Pro

Posted on Apr 30, 2019 10:53 AM

Reply
Question marked as Best reply

Posted on Apr 30, 2019 11:35 AM

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.Preview.plist and com.apple.Preview.LSSharedFileList.plist.  Move the .plists to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.


If the application is the same, return the .plists to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Similar questions

1 reply
Question marked as Best reply

Apr 30, 2019 11:35 AM in response to NBDesigner

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.Preview.plist and com.apple.Preview.LSSharedFileList.plist.  Move the .plists to your desktop.


Restart the computer, open the application, and test. If it works okay, delete the plists from the desktop.


If the application is the same, return the .plists to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.


Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information

Can't close open files in PREVIEW on my MAC_wheel keeps spinning

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.