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Hello, please help

I have such a strange situation ... My sister's friend gave the phone to my sister, but she (the friend) herself does not remember either the password or the email from the Apple ID account, today we reset the settings and saw a window where you need to enter the password and unlock it mail from the account. Password and mail, As I said, we don’t know. Therefore, we ask you to somehow unlock this phone. All documents are present.MEID - ****.SN - ****.IMEI - **** 1.ICCID - NOTHING




[Personal Information Edited by Moderator]

iPhone 6 Plus

Posted on May 1, 2019 2:05 PM

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Question marked as Top-ranking reply

Posted on May 1, 2019 2:19 PM

activation lock cannot be removed unless you enter Apple ID and password (linked to that iPhone) or provide original proof or purchase


see more here https://support.apple.com/en-us/HT201441


Regards.

1 reply

Hello, please help

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