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Apple TV stuck in Setting & Computer

After a Storm Apple TV is stuck on computer and settings icons tried rebooting turned off and on the main menu screen is lost any advice? Thanks, Debbie

Posted on May 2, 2019 2:57 AM

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Posted on May 2, 2019 2:11 PM

Did you ensure that your internet connection is currently active?

Did you verify DNS?

Did you run a diagnostic report? What were the results?

Did you try another Ethernet cable?

Did you test on another network?

7 replies

May 2, 2019 11:30 AM in response to Debraspace

That happens when it's not properly connected to the network

Use another device to ensure the internet connection is active


Make sure DNS is set to auto (settings - general - network)

If on wifi try Apple TV on ethernet

To see a current status of the network get a report from stumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network

Apple TV stuck in Setting & Computer

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