You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wipe I cloud when trading old phone in ?

My wife just bought a new IPhoneXR and backed it up from Itunes so she is up and running. Today we received the box to send her old phone back to Apple and the instructions say not only to wipe the phone back to factory reset, but to also wipe her Icloud data. Won't this remove her contacts from the new phone as well? Why is it necessary to wipe her Icloud as she still has devices connected to it?

Posted on May 2, 2019 8:33 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2019 8:38 PM

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support lists the steps you should take to preserve your iCloud data.

1 reply

Wipe I cloud when trading old phone in ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.