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Photos in Camera Roll are just black

I've noticed since the update that Camera Roll is now blacking out videos and pictures on my iPhone. When I go into the roll on the iPhone the place where pictures for wallpapers or pictures of nature or friends have no been replaced with just a black box. Now tapping the box to bring the picture full screen doesn't fix the problem. It just shows up black as well. I've tried pulling those pictures from the iPhone to my PC and again same deal. I've lost a ton of photos. I also noticed this isn't just a problem my 3GS is experiencing since the update. The iPhone 4 that was located in my local at&t store was also doing the same thing. Blacking out pictures that people had taken with the phone. Anyone have an idea on what this is or how to fix it?

HP Pavillion, Windows 7, iPhone 3GS with iOS 4.0

Posted on Jul 12, 2010 9:45 PM

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Posted on Jul 16, 2010 8:13 PM

I just fixed the problem... It's all about the new multi-tasking feature. The files are synced correctly, however you need to close the running album app by double-clicking the home button, holding the app's icon a few seconds and then hitting the red X button. Then when you go into the photo album, the pictures show up correctly!

Hope this helps
53 replies
Question marked as Top-ranking reply

Jul 16, 2010 8:13 PM in response to Mark Adley

I just fixed the problem... It's all about the new multi-tasking feature. The files are synced correctly, however you need to close the running album app by double-clicking the home button, holding the app's icon a few seconds and then hitting the red X button. Then when you go into the photo album, the pictures show up correctly!

Hope this helps

Jul 17, 2010 5:18 PM in response to _Habakuk_

Ouch. You're the first person I've heard of who couldn't get rid of the black boxes with a reboot. Seems I shouldn't have said "always works".

Well, I guess the next drastic measure is to move all the original images out of their folder to some Temp folder. Sync the iPhone again - which will delete the images in the cache. Then, copy them back to their original folder and sync again. Hope this works.

By the way, I am assuming that at one point, your images looked normal. Then, you did a rename or delete, and that's when you first saw the black boxes. Is that correct?

Message was edited by: LV_Bill

Jul 18, 2010 11:45 AM in response to just2584

Like everyone else I to seem to be having the same problem with my iPhone 3G since I updated the Software Version 4.0.1 on it so I think that Apple need to resolve this as I have tried all the ideas that I have read but with no success, still showing black thumbnails.

My pictures show when you tap on the blacked out area and you can scroll through photo's but with this I don't want to loose anything or do a restore just incase I loose anything, Apple would have to tell me it was alright to do this before I go ahead with it as it may come to that.

I feel that the more we report this in this way through Apple Discussions, will highlight the problem and Apple will have to respond by an update to respond to our problem.

Jul 13, 2010 8:29 AM in response to Dave Hutch

This problem only exits in camera roll when deleting pictures from the pc download program. However, it exists if I deleted pictures on the pc from other albums that I sync. It can be solved by sincing one more time, but this is a problem that Apple needs to fix in iOS4. It is a real pain to have to sync twice to get all the albums with the pictures you want. I have not had the problem if I delete pictures from the iphone.

Sep 19, 2010 10:21 AM in response to davidkg

OK, I JUST SOLVED THIS PROBLEM. I DID THE 4.1 UPDATE AND ALL MY PICS SHOWED UP AS BLACK SQUARES THAT WHEN TAPPED ON THEY APPEARED, BUT WHEN VIEWING THEM ALL AS A SET, THEY WERE BLACK. IF YOU ARE ON A MAC COMPUTER, GO TO THE "IMAGE CAPTURE" APPLICATION AND IMPORT ALL THE PHOTOS FROM YOUR PHONE ONTO YOUR COMPUTER INTO A FOLDER (WHICH I LABELED "iPhone Pics" AND THEN DELETE THEM ALL BY HAND FROM YOUR PHONE. THEN, GO UNDER THE IPHONE TAB IN ITUNES WHEN YOUR PHONE IS PLUGGED IN, AND GO TO PHOTOS, AND SYNC THAT FOLDER YOU JUST IMPORTED YOUR PICS TOO. THEN IT WORKS PERFECT, AND IT RESTORES IT TO WHAT IT SHOULD LOOK LIKE 🙂 HOPE THIS HELPS EVERYONE. AS FAR AS A PC GOES, JUST TRY AND GET YOUR PHOTOS ONTO YOUR COMPUTER ANYWAY YOU CAN, AND DELETE THEM AND RESYNC THAT FOLDER BACK ONTO THE PHONE.

Sep 19, 2010 10:22 AM in response to sdschramm

OK, I JUST SOLVED THIS PROBLEM. I DID THE 4.1 UPDATE AND ALL MY PICS SHOWED UP AS BLACK SQUARES THAT WHEN TAPPED ON THEY APPEARED, BUT WHEN VIEWING THEM ALL AS A SET, THEY WERE BLACK. IF YOU ARE ON A MAC COMPUTER, GO TO THE "IMAGE CAPTURE" APPLICATION AND IMPORT ALL THE PHOTOS FROM YOUR PHONE ONTO YOUR COMPUTER INTO A FOLDER (WHICH I LABELED "iPhone Pics" AND THEN DELETE THEM ALL BY HAND FROM YOUR PHONE. THEN, GO UNDER THE IPHONE TAB IN ITUNES WHEN YOUR PHONE IS PLUGGED IN, AND GO TO PHOTOS, AND SYNC THAT FOLDER YOU JUST IMPORTED YOUR PICS TOO. THEN IT WORKS PERFECT, AND IT RESTORES IT TO WHAT IT SHOULD LOOK LIKE 🙂 HOPE THIS HELPS EVERYONE. AS FAR AS A PC GOES, JUST TRY AND GET YOUR PHOTOS ONTO YOUR COMPUTER ANYWAY YOU CAN, AND DELETE THEM AND RESYNC THAT FOLDER BACK ONTO THE PHONE.

Photos in Camera Roll are just black

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