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Mail quit unexpectedly while using sentry plug in

Unable to open apple mail now after updating a Mailbutler updates (tried uninstall it) and restarted Mac a couple of times. Still don't work. What should I do?

MacBook Pro 13", macOS 10.13

Posted on May 4, 2019 2:39 AM

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Question marked as Top-ranking reply

Posted on May 4, 2019 8:18 AM

See if Mail will open in the Safe Mode.


Safe Mode - About




If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


  

Etrecheck – System Information


Have you tried uninstalling Mailbutler using the Developer's uninstall instructions?

3 replies
Question marked as Top-ranking reply

May 4, 2019 8:18 AM in response to chid2

See if Mail will open in the Safe Mode.


Safe Mode - About




If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


  

Etrecheck – System Information


Have you tried uninstalling Mailbutler using the Developer's uninstall instructions?

May 7, 2019 1:40 PM in response to kikiboots

Do a backup, preferably 2 on 2 separate drives.




Quit Mail.




Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.




Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.  




If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.


Information learned from Linc Davis. Thanks to leonie for some information contained in this.




Mail crashing




Crashes/quits unexpectedly

Mail quit unexpectedly while using sentry plug in

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