Why does apple change the resolution of its digital copy from iPhone to Apple TV???

On my iPhone XR when I go to my TV App, I have a special category of movies that I own that I can watch in HDR, and when I go to the movie (in this case is was X-men 2), it shows that it’s in 4K and that it’s ready for me to download (which means I own it). There is even a message above the category banner that reads “Watch in High Dynamic Range on this iPhone.” So it looks crisp on my iPhone (even though my phone can’t even do 4K, being it’s an iPhone XR).


What is confusing and upsetting is when I go to my Apple TV 4K which is native Dolby Vision, and my digital copy of Xmen 2 is standard definition only and looks like a crappy DVD copy.


WHY???

Apple TV 4K, 12

Posted on May 5, 2019 1:18 PM

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9 replies

May 5, 2019 9:38 PM in response to SamRDZ

I was saying another user won’t be able to personally offer any further insight. You are essentially waiting for the chance that not only someone else has experienced a similar issue but has contacted iTunes and is able to pass on information. This isn’t something that gets reported much so if you’d rather just wait around that is your choice. You would still have to ultimately contact iTunes so they can look into your issue.


I am very much paying attention to your responses and am stating the facts, which is to aid in a solution for your issue. Whether you choose to consider it helpful isn’t relevant. I will leave you to it.

May 5, 2019 9:40 PM in response to vazandrew

Yes they would if they had already gone though the process of experiencing the issue and calling iTunes for a fix. I’d want that information before hand so that I can be specific on the issue if I in fact do have to call in. Also I’d want to know an outcome before possibly wasting my time with a call.





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Why does apple change the resolution of its digital copy from iPhone to Apple TV???

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