touch ID & passcode menu is disappeared from setting

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touch ID & passcode menu is disappeared from setting

My daughter has a iPhone SE and one IPAD. Yesterday she was willing to update her footprints and learned that that in Setting menu of iPad (and also of her iPhone) it was not available anymore the "Touch ID & PassCode" setting, the menu was disappeared.

I tried to set the iPhone to default settings and to restore it through iTunes back up, but the problem remains.

Is there anyone who can advice us?

thx

G

iPhone SE

Posted on May 5, 2019 1:00 PM

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Answer 1

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Kappy

Level 10

361,843 points

May 5, 2019 1:12 PM in response to giancarlo243

Try Some Troubleshooting?

Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.

For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.

If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

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touch ID & passcode menu is disappeared from setting

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