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ICloud problem

I updated my icloud storage from 5GB to 50GB and my photos app still says my icloud storage is full, and also my photos on my mac wont back up. I tried updating my phone and turning it off and on again but still the same problem. What can I do to fix this?

iPhone X, iOS 12

Posted on May 8, 2019 2:33 PM

Reply
Question marked as Top-ranking reply

Posted on May 8, 2019 3:53 PM

Hello,

—> On the iPhone go to Settings > Your Name > iCloud > Check Storage if it is full or not.

—> On Mac click on Apple Logo > System Preferances > iCloud > Check if your photos is turned on over there.

Follow this for setting up iCloud Photos :

https://support.apple.com/en-ca/HT204264

Follow this for iCloud Storage :

https://support.apple.com/en-ca/HT204247

Hope it answers all your questions.

1 reply
Question marked as Top-ranking reply

May 8, 2019 3:53 PM in response to Jennifer___

Hello,

—> On the iPhone go to Settings > Your Name > iCloud > Check Storage if it is full or not.

—> On Mac click on Apple Logo > System Preferances > iCloud > Check if your photos is turned on over there.

Follow this for setting up iCloud Photos :

https://support.apple.com/en-ca/HT204264

Follow this for iCloud Storage :

https://support.apple.com/en-ca/HT204247

Hope it answers all your questions.

ICloud problem

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