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Unexpected Shutdowns

Hello everyone. I’m having problems with my iPhone 7 Plus. I bought this phone a couple months ago and these past two weeks it keeps shutting down on me at high battery percentages... usually when I’m watching videos on YouTube. I received a settings message saying it’s because the battery was unable to deliver necessary peak power so Peak performance capability has been enabled but it hasn’t helped. Maximum capacity is at 94% so i don’t think I need a battery replacement but I also don’t see what else could be causing the problem. I have done a DFU reset and that didn’t help either. Again, I bought this phone not too long ago so I’m confused on what could be going on. Any suggestions? Could it be I dropped my phone and the battery got loose somehow?


iPhone 7 Plus, iOS 12

Posted on May 8, 2019 10:57 PM

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Question marked as Top-ranking reply

Posted on May 9, 2019 9:41 AM

Click on the Contact Support link at the top right of this page so you can start the service process and get your battery tested.

8 replies

Unexpected Shutdowns

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