Cannot add or remove payment methods

My credit card account was hacked so I was given a new card and number. Since the old number was invalid the payment was rejected. The card must be verified, according to the screen.

I can't add a new card since the old card hasn't been verified. I get an error message saying "There is an active subscription on this account that requires at least one payment on file." I get the same error message if I try to remove it from the 'manage payments' screen or if I try to remove it from the 'edit payment' screen.

I can't verify the old number since it's not longer valid. I don't even have the CCV and I doubt it would work.

At this point there is no method for me to add a payment. Everything leads to an error message.

Help!