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User profile for user: Keda67
Keda67 Author
User level: Level 1
7 points

iphone 7 in boot loop

When I turn on phone the apple logo appears, then goes away leaving a black screen. I tried holding the on/off button and the volume down button for 10 seconds. The logo flashes and after some time the phone comes on. However, this is happening all of the time and I am tired of it. I have the most recent

IOS and I tried Itunes, but it keeps happening every time I power off/on.

This bug needs to be fixed. Please let me know what to do. My phone is only 5 months old.

Thank you.

iPhone 7, iOS 12

Posted on May 9, 2019 2:57 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Posted on May 9, 2019 3:11 PM

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


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Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

May 9, 2019 3:11 PM in response to Keda67

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


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iphone 7 in boot loop

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