"unsupported plug-in" Amazon Prime video

My Macbook Air has the latest High Sierra and the latest Safari and Flash Player. Still it will not play my Prime video. There is nothing wrong with my account, it works fine on my Kindle but I want to watch it on a big screen with good speakers. The problem is in the MacBook Air.


I spent the last 3 hours trying to get it to work, i=uninstalled and reinstalled, restarted the computer.


I am reasonably tech-savy and this defeated me. HELP!!!!!

MacBook Air 13", macOS 10.13

Posted on May 9, 2019 5:17 PM

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Question marked as Top-ranking reply

Posted on May 10, 2019 7:09 PM

Remove what’s been installed, and reboot. Silverlight is dead or soon dead. On all platforms. Adobe Flash is dead or soon dead. On all platforms. There’s an Adobe removal tool available from Adobe. I haven’t researched how Silverlight is removed, but I’d expect a removal tool downloaded from Microsoft.


https://www.amazon.com/gp/help/customer/display.html?nodeId=201422810


https://www.microsoft.com/getsilverlight/get-started/install/default


macOS 10.13 High Sierra supports HTML5, which meets the requirements for viewing video from Amazon Prime. Without add-ins.


If you want to stream output from your Mac to another display, your cabling and your display must all support high-definition content protection (HDCP).


https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201460880

https://www.amazon.com/gp/help/customer/display.html?nodeId=201460980


If all that fails and if HDCP is available throughout, then if you have add-in anti-malware or add-on anti-virus, remove it per vendor instructions, and reboot. Same removal and reboot for add-on cleaning apps, and for add-on firewall-and-network-monitoring apps, and disable all browser extensions present. If you have any ad-blocking apps installed or configured or enabled anywhere here, disable it as part of this testing.


If the above doesn’t get this working, then I’d check with the folks at Amazon.

8 replies
Question marked as Top-ranking reply

May 10, 2019 7:09 PM in response to JimGammon

Remove what’s been installed, and reboot. Silverlight is dead or soon dead. On all platforms. Adobe Flash is dead or soon dead. On all platforms. There’s an Adobe removal tool available from Adobe. I haven’t researched how Silverlight is removed, but I’d expect a removal tool downloaded from Microsoft.


https://www.amazon.com/gp/help/customer/display.html?nodeId=201422810


https://www.microsoft.com/getsilverlight/get-started/install/default


macOS 10.13 High Sierra supports HTML5, which meets the requirements for viewing video from Amazon Prime. Without add-ins.


If you want to stream output from your Mac to another display, your cabling and your display must all support high-definition content protection (HDCP).


https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201460880

https://www.amazon.com/gp/help/customer/display.html?nodeId=201460980


If all that fails and if HDCP is available throughout, then if you have add-in anti-malware or add-on anti-virus, remove it per vendor instructions, and reboot. Same removal and reboot for add-on cleaning apps, and for add-on firewall-and-network-monitoring apps, and disable all browser extensions present. If you have any ad-blocking apps installed or configured or enabled anywhere here, disable it as part of this testing.


If the above doesn’t get this working, then I’d check with the folks at Amazon.

May 9, 2019 6:19 PM in response to dialabrain

I was led to believe that it was flash. Further investigation seems to support your statement.


But it was the second thing I did, first I uninstalled and reinstalled Silverlight. I forgot to say that at first. I'm not young and after 2 hours or so my mind cloudys over....(OK, I get ****** off) and I didn't recall the Silverlight stuff. I'm going to uninstall and reinstall Silverlight.


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"unsupported plug-in" Amazon Prime video

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