Unable to use Touch ID with error "Canceled by another authentication"

Have you talked to Centrify Support about this issue?

https://www.centrify.com/login/?msg=required&portal=support&ret=%2fsupport%2fcustomer-support-portal%2f

larztky wrote:

• I have run into an issue with touch ID for mobile accounts in macOS. This issue does not affect local accounts.

When trying to add a fingerprint, the error "Canceled by another authentication" appears.

This is affecting a few of my users, and I have tried the following:

Re-installation of macOS

• User creates new keychain

• Restarting in recovery mode and erasing all of the touch bar data

Has anyone experienced this issue with mobile accounts, and have you been able to find a solution?

Can you clarify (?)

Mobile device management (MDM)

Device Enrollment Program (DEP)

Apple Configurator

Jamf Pro is comprehensive enterprise management

see if this helps: https://apple.stackexchange.com/questions/342890/mac-high-sierra-not-able-to-set-touch-id-canceled-by-another-authentication

Reset the System Management Controller (SMC): Reset the System Management Controller (SMC) on your Mac - Apple Support

Test for the issue in safe mode. Clears certain System cache files: Use safe mode to isolate issues with your Mac - Apple Support

See how Touch ID performs in a new user account. How to test an issue in another user account on your Mac - Apple Support

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