Speedtest on iPhone 8

Question

Level 1

19 points

Speedtest on iPhone 8

Hello. I am having issue with T-Mobile provisioning. I switched my account to a family plan. In the process, they unprovisioned me from my Data option. Then I asked that they re-provision my account to the unlimited LTE data. They said that the provisioning will take effect for a little while. That was yesterday. This morning, when I woke up, I rebooted my phone and found that my Internet connection is still very low: 1.8 to 2.7 mbps down and, surprisingly, 20's upload. Before the switch to Familyplan I get mid 20 mbps down/up and nothing has change on my iPhone 8! Note that I am not connected to WiFi and where I'm at, I used to get higher 20's prior to the account change, and, un-provision/re-provision.

Any idea what I c an do on my device to refresh the network setting?

Thanks.

iPhone 8, iOS 12

Posted on May 10, 2019 7:33 AM

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Answer 1

May 10, 2019 7:39 AM in response to firefox111

Go to Settings>General>Reset>Reset Network Settings. If that doesn't help, call back TMobile.

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Answer 2

firefox111 Author

Level 1

19 points

May 10, 2019 8:22 AM in response to IdrisSeabright

Well, I just did another speed test and I got 46.6/17.3 down/up. Apparently, T-Mobile engineering was able to figure out the issue with my phone's connection to their network. It was as if there was a rule in their system to throttle my network connection after the account change, even though in my account, the unlimited LTE data was selected.

Thanks all.

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