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I can launch iTunes, but cannot actually log into my account. After I select login, I type my Apple ID and password and at the top of the iTunes browser it says {for you} "Accessing iTunes Store" and just gets stuck like that. Runs for hours and never connects. I am ok logging onto my account from my iPhone, iPad, and Apple TV, just not this one laptop.
MacBook Air 13", macOS 10.14
Hmm, not sure that I know, but another user with similar symptoms mentioned that Apple Support had him check for and remove malware. You could give https://www.malwarebytes.com/mac/ a shot and see what it comes up with.
tt2
Hmm, not sure that I know, but another user with similar symptoms mentioned that Apple Support had him check for and remove malware. You could give https://www.malwarebytes.com/mac/ a shot and see what it comes up with.
tt2
I'm having this same problem. I can open the App Store and Books with no problem -- I can sign out and sign back in, see previous purchases, etc. This is isolated to the iTunes Store.
I am able to access my iTunes Store account in Safe Mode, though. So, I have turned off ALL login/startup items, but the situation remains the same.
What do I do next?
I'm having this same issue. When I try and log into iTunes it just keeps saying "Accessing iTunes Store" and never goes anywhere. when I click on Account on the tab menu it tells me to sign in again. The weird thing is that my music seems to be okay but only about a third of my movies are available.
It won't ever connect to the iTunes Store.
Thank you for this recommendation!!! I have been struggling with this for 2 weeks now. I downloaded what you recommended and it worked perfectly!! I really appreciate the help, I was getting so frustrated!!
Didn't work
Try holding down option+command as you launch iTunes so that it opens in safe mode. Any improvement?
tt2
No, its said it disabled visual plugins, but still hanging.
Can you sign in if you reboot into safe mode?
tt2
No. When I hold down option and command while opening iTunes, it just opens the same as if I don’t.
Hold down shift when starting your Mac to open in system safe mode. You can also test behaviour in a different user account.
tt2
It worked while running it in safe mode. What do I do from there to get it to run normally?
I tried another user and it still never allows me to log in to iTunes.
I must have had malware. when I removed it everything was back to normal.
Seems like a good call then. 😎
tt2
Unable to Access iTunes Store on MacAir Mojave 10.14.4--Just hangs when trying to login to my Apple ID
