Cant play songs

So I bought an album today and on my PC everything was fine, now I wanted to play the album on my phone but got the message "This song is currently not avalible in your country or region". what can I do about this?

Posted on May 12, 2019 9:11 AM

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Question marked as Top-ranking reply

Posted on May 13, 2019 8:11 AM

Hi there, HD_boy12!


Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with playing music you have purchased. Since the error you mention is with the country, I recommend checking out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and quit the Music app. Once it’s closed, Restart your iPhone, iPad, or iPod touch and test to see if the issues are still going on.


If they are still going on, check out this article to sign out and then Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV. Also, check out this article to Change your Apple ID country or region and be sure your country is correct in the iTunes Store.


Let me know the results and take care!

1 reply
Question marked as Top-ranking reply

May 13, 2019 8:11 AM in response to HD_boy12

Hi there, HD_boy12!


Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with playing music you have purchased. Since the error you mention is with the country, I recommend checking out this article with steps for How to force an app to close on your iPhone, iPad, or iPod touch and quit the Music app. Once it’s closed, Restart your iPhone, iPad, or iPod touch and test to see if the issues are still going on.


If they are still going on, check out this article to sign out and then Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV. Also, check out this article to Change your Apple ID country or region and be sure your country is correct in the iTunes Store.


Let me know the results and take care!

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Cant play songs

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