Invalid failure status on PearsonVue exam

I recently took the Apple Service fundamentals exam and received a failure status and a passing score at the same time. You can see the contradictory document below. When I contacted PearsonVue they simply sent me a link to Apple.com. I have emailed support but this unfortunately is somewhat time sensitive and they quote a 3 to 4 day response. Any advice or experience would be appreciated. Thanks

Posted on May 13, 2019 11:51 AM

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Invalid failure status on PearsonVue exam

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