You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: bukolakay
bukolakay Author
User level: Level 1
4 points

Itunes Apple ID differs from actual Apple ID

Hello everyone!


I really need help. I gave my old iPad to my sister to use after factory resetting it. To my surprise I have since been unable to update my apps as it keeps bringing up her own Apple ID . I have changed my own ID to a different one and asked to carry out another reset. In settings my name and ID is there. But when I want to update my apps it still asks me to sign in with her own Apple ID which is her email address. What can I do?


Frustrated User

iPad Air, iOS 12

Posted on May 15, 2019 4:24 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Posted on May 15, 2019 5:23 AM

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

May 15, 2019 5:23 AM in response to bukolakay

A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

Reply

Itunes Apple ID differs from actual Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up