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There is no problem with receiving the reset password e-mail. However, when I enter the new password on the site and click the "Reset Password" button, nothing happens. The link address is https://iforgot.apple.com...
I tried to log in after pressing the button but the new password doesn't take effect.
The link also doesn't appear to expire as old requests (links) seem to be entertained by the website.
Try another browser as a test.
Firefox 10.9 or higher
Opera Browser 10.9 or higher
SeaMonkey 10.9 or higher8
Waterfox 10.8 or higher
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
Try another browser as a test.
Firefox 10.9 or higher
Opera Browser 10.9 or higher
SeaMonkey 10.9 or higher8
Waterfox 10.8 or higher
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
Thanks. It worked but I used a different operating system with regular browser settings and firewall rules. There were custom firewall rules and browser settings (about:config) which could've have contributed to the problem.
You are welcome.
Apple ID reset password website not working
