My phone is disabled

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El-haddad Author

Level 1

4 points

My phone is disabled

I have an iPhone 5s which is disabled, the message on the phone “iPhone is disabled, connect to iTunes”.

I tried to connect it to iTunes but there was an error every time

any one can help ?

iPhone 5s

Posted on May 15, 2019 7:26 AM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

218,668 points

May 15, 2019 7:28 AM in response to El-haddad

Follow the instructions in this link-->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Note that you must have iTunes version 12.9.4 or later, and you should connect the Lightning cable directly to a port on your computer, not to a USB hub.

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Answer 2

May 15, 2019 7:28 AM in response to El-haddad

Forgot? Click below…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

Click->If you forgot the answers to your Apple ID security questions - Apple ...

Click->If you forgot your Apple ID password - Apple Support

Click->If you forgot your Apple ID - Apple Support

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Answer 3

Eric Root

Level 10

684,813 points

May 15, 2019 7:56 AM in response to El-haddad

iTunes doesn‘t recognize your iPhone, iPad, or iPod

iTunes - Specific update-and-restore error messages and advanced troubleshooting

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