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nermeen272 Author

Level 1

4 points

Mistaken purchase of an unknown app

Dear Sir/Madame,

I was notified that I have 4 viruses on the iPhone 8 Plus ;therefore, I downloaded an anti virus ‘McAfee’. Just after I inserted my fingerprint I realized it’s NOT free, so I deleted the app immediately ( I haven’t even opened the app icon , I didn’t use it at all). Consequently, I want to refund my payment; how can I do so ? When I opened the purchase history in my settings it showed $0.00 beside the app; I don’t know what this means. I hope you can help me refund my money as well as offering me help to protect my device from the viruses.

Thank you for the prompt reply.

iPhone 8 Plus, iOS 12

Posted on May 17, 2019 4:01 PM

Top-ranking reply

stedman1

Community+ 2024

Level 10

261,334 points

Posted on May 17, 2019 4:05 PM

To cancel subscriptions see: View, change, or cancel your subscriptions - Apple Support

For future reference, all such popup messages are scams. Always avoid clicking on them. Avoid sites that are involved in such bogus advertising tactics.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Mistaken purchase of an unknown app

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