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Forgotten password

My nephew forgot his Apple ID password and the trusted number is not his any more how can i get his phone back working? we know the number thought about calling to see who it is and see if we can get a verification number from them but that doesn't seam like a very secure way of fixing.

Posted on May 18, 2019 5:04 PM

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Question marked as Top-ranking reply

Posted on May 18, 2019 5:16 PM

If the below doesn't work, contact Apple ID Support.


Enter your Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



1 reply
Question marked as Top-ranking reply

May 18, 2019 5:16 PM in response to Barn71

If the below doesn't work, contact Apple ID Support.


Enter your Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Forgotten password

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