Mac Book Pro crashes when viewing YouTube

Question

Level 1

58 points

Mac Book Pro crashes when viewing YouTube

This has happened twice now. Today and day before yesterday. While I'm watching YouTube for maybe an hour the Mac Book screen goes black, then the computer shuts off.

I checked to see if my Flash is up to date. It is.

I did a system check while booting, by holding D.

No issues found. Reference Code: ADP000

I've attached two pics of my control showing the errors that have occurred in about the time frame the computer shut off today.

Any ideas?

MacBook Pro 15", macOS 10.14

Posted on May 18, 2019 7:38 PM

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Answer 1

kaz-k

Level 9

51,108 points

May 18, 2019 10:24 PM in response to rskern

Hi,

1) Go to /Library

2) Open Containers

3) Delete com.apple.quicklook.ui.helper

then reboot could solve the problem.

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Answer 2

rskern Author

Level 1

58 points

May 30, 2019 7:20 PM in response to kaz-k

The same problem is back. After watching YouTube for a while (maybe an hour) on the Mac, I get the black screen and the Mac book Pro shuts off. This happened twice in a row. I deleted com.apple.quicklook.ui.helper, again, since the computer shut down twice. Is there anything else I could do?

I'm on macOS Mojave version 10.14.5

Thanks.

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Answer 3

rskern Author

Level 1

58 points

May 19, 2019 6:37 AM in response to rskern

Thank you for the reply. I deleted it and will give it a few days to see what happens.

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Mac Book Pro crashes when viewing YouTube

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