You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Dafnachoco
Dafnachoco Author
User level: Level 1
4 points

App Store Program

I used free version of Pic Art .A subscription offer appeared on the screen.I pressed the home key to return to the desktop.But at that time, the sensor counted my fingerprint and paid for the purchase.it happened by chance.I just wanted to go back to the desktop and exit the application.please contact me, i want to return money back.I hope that you understand that I really do not need a yearly subscription, and if there were no annoying pop-up ads with ads, this would not have happened.. The money was withdrawn from my bank card, and the paid features are available in the app. But I can not tell the order number in the purchase history status


[Email Edited by Moderator]

iPhone 7 Plus, iOS 12

Posted on May 19, 2019 3:29 AM

Reply
Question marked as Top-ranking reply
User profile for user: Roger Wilmut1
Roger Wilmut1
User level: Level 10
131,350 points

Posted on May 19, 2019 3:33 AM

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. Nobody was going to email you.


You should first cancel the subscription: please see View, change, or cancel your subscriptions - Apple Support

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Roger Wilmut1
Roger Wilmut1
User level: Level 10
131,350 points

May 19, 2019 3:33 AM in response to Dafnachoco

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. Nobody was going to email you.


You should first cancel the subscription: please see View, change, or cancel your subscriptions - Apple Support

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

Apple do say in that page, 'You can't request refunds for recurring charges': however they have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

Reply

App Store Program

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up