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User profile for user: bunfried
bunfried Author
User level: Level 1
8 points

AppleMobileDeviceSupport64.msi installation error

Hi,


installation of AppleMobileDeviceSupport64.msi fails and results in a rollback. I turned on verbose logging and to locate the problem but stuck with unclear errors.


I would appreciate if someone has an idea to solve this issue.


regards


DIFXAPP: INFO:   ENTER:  DriverPackageInstallW
DIFXAPP: INFO:   Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers\netaapl64.inf' (Plug and Play).
DIFXAPP: INFO:   Could not open file C:\WINDOWS\System32\DriverStore\FileRepository\netaapl64.inf_amd64_56f23639c9617984\netaapl64.inf. (Error code 0x3: The system cannot find the path specified.)
DIFXAPP: ERROR:  PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO:   Attempting to rollback ...
DIFXAPP: INFO:   No devices to rollback
DIFXAPP: INFO:   Successfully removed '{4241D803-8012-4EA8-9DF1-63C9C886FCED}' from reference list of driver store entry 'C:\WINDOWS\System32\DriverStore\FileRepository\netaapl64.inf_amd64_56f23639c9617984\netaapl64.inf'
DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers\netaapl64.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

iPhone SE

Posted on May 19, 2019 3:44 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
272,749 points

May 19, 2019 7:11 PM in response to bunfried

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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AppleMobileDeviceSupport64.msi installation error

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