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Need help unlocking my apple ID

I had an apple device back in 2013 but haven’t used one until now and I’m trying to log back into my old account since it had a few purchases on it. I remember the ID and password but it wants me to unlock my account by either sending out an email to me or doing security questions. I don’t recognize the email address apple wants to send the email to (ends with .be, don’t recall ever having an email with that) and when I try to request an email anyway it just says " Your request could not be completed because of an error. Try again later”. Waited a bit and tried again and still got the same error. When i tried to answer my security questions it asked for my birthday first then told me it was wrong so I cant even get to my security questions to see if I remember them. Is it possible to get my old account back?

Posted on May 19, 2019 7:28 PM

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Question marked as Top-ranking reply

Posted on May 19, 2019 7:53 PM

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will help. There have been posts that state Apple ID Support will no longer help reset security questions.


Apple ID - If you forgot the answers to your Apple ID security questions


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Similar questions

1 reply
Question marked as Top-ranking reply

May 19, 2019 7:53 PM in response to VIMISTXI

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will help. There have been posts that state Apple ID Support will no longer help reset security questions.


Apple ID - If you forgot the answers to your Apple ID security questions


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Need help unlocking my apple ID

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