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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello,
I've activated the possibility to unlock my computer (Mojave).
When the computer is locked or is sleeping, then my apple watch is not working to unlock the computer. If I'm waiting and then waking up my computer again, then the apple watch works well.
Any tips to solve this issue?
Thanks for the support.
Best
Jerome
MacBook, macOS 10.14
I’m not expert on the details of the wake up process, but it seems reasonable to suggest if the computer is in sleep mode it is not listening for the watch, and it would be annoying in the extreme if it woke up every time you walked past with your watch. Not to mention a potential security risk because you would be leaving an unattended unlocked computer.
I believe your watch is working correctly to complete the authentication and unlock the computer, once you have prompted it to give attention to the watch.
I’m not expert on the details of the wake up process, but it seems reasonable to suggest if the computer is in sleep mode it is not listening for the watch, and it would be annoying in the extreme if it woke up every time you walked past with your watch. Not to mention a potential security risk because you would be leaving an unattended unlocked computer.
I believe your watch is working correctly to complete the authentication and unlock the computer, once you have prompted it to give attention to the watch.
This support link from the Apple Watch User guide provides information on that subject. I’m not an expert at it, but I just received a MacBook Air today and have set it up. This is all new to me, but it has worked fine the several times that I have tested it so far. When I close the laptop it goes to sleep and when I open it, wearing the watch, it unlocks it as it wakes it up. Explain what you are doing and how you are doing it, and see if the document link provided helps.
Thanks for the tips.
Indeed, the Apple Watch unlock the computer after a while. So if you close the lid and reopen it, the password will be prompted. If you wait a moment, then it works well.
Apple Watch unlock - Not working the first time
