Money frozen, order stuck

Hi, today I've ordered iPad Pro 11 inch version with 256 GB on board with LTE as well with pencil, keyboard and some USB-C to USB connector.

Apple charged me for this order (money is frozen now on my card account) and after an hour Apple gave me: please pay for your order.

I've already paid (you froze my money) and now I can't even retry this order because I don't have enough spare money (~$1500).

I tried to contact Apple Support, but all in vain...

Posted on May 20, 2019 12:29 PM

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1 reply

Eric Root

Level 10

685,221 points

May 20, 2019 12:38 PM in response to MarkMoldabek

Try going to apple.com and then scroll to the bottom of the page. Under Apple Store, click on Shopping Help. Scroll to the bottom of the page for a telephone number and a chat option.

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Money frozen, order stuck

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