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Level 1

4 points

Money frozen, order stuck

Hi, today I've ordered iPad Pro 11 inch version with 256 GB on board with LTE as well with pencil, keyboard and some USB-C to USB connector.

Apple charged me for this order (money is frozen now on my card account) and after an hour Apple gave me: please pay for your order.

I've already paid (you froze my money) and now I can't even retry this order because I don't have enough spare money (~$1500).

I tried to contact Apple Support, but all in vain...

Posted on May 20, 2019 12:29 PM

Best reply

Eric Root

Level 10

684,129 points

Posted on May 20, 2019 12:38 PM

Try going to apple.com and then scroll to the bottom of the page. Under Apple Store, click on Shopping Help. Scroll to the bottom of the page for a telephone number and a chat option.

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Money frozen, order stuck

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