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Can't restore backup

After installing the latest update, I've had nothing but issues. The updated completed, but now I can't restore my phone. I had to reset to factory settings and try to the do backup as if it were a new phone, but I keep getting an error message saying backup can't be completed due to an error that occurred. That's it! I'm using the latest version of itunes. Any advise??

iPhone XS Max, iOS 12

Posted on May 21, 2019 8:10 AM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2019 9:08 AM

I don’t know if anything in here will be of any help, but take a look.

If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support


Sometimes, If you have a corrupt backup in iTunes, it helps if you delete the old backup and that will allow the new backup to complete. This will explain how to delete a backup.

Locate backups of your iPhone, iPad, and iPod touch - Apple Support

2 replies
Question marked as Top-ranking reply

May 21, 2019 9:08 AM in response to linquida

I don’t know if anything in here will be of any help, but take a look.

If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support


Sometimes, If you have a corrupt backup in iTunes, it helps if you delete the old backup and that will allow the new backup to complete. This will explain how to delete a backup.

Locate backups of your iPhone, iPad, and iPod touch - Apple Support

Can't restore backup

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