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My phone keeps disconnecting and reconnecting while the backup is going on. I’m not sure how to fix this.
I just got a new phone (iPhone 12 mini) and was able to restore it from my iPhone 6s but now my new phone won’t back up to iTunes.
I am a PC user, and I made sure everything was updated.
iPhone 12 mini, iOS 14
KathJohnson Said:
"Backup Failure: My phone keeps disconnecting and reconnecting while the backup is going on. I’m not sure how to fix this.
I just got a new phone (iPhone 12 mini) and was able to restore it from my iPhone 6s but now my new phone won’t back up to iTunes. I am a PC user, and I made sure everything was updated."
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Some Thoughts:
A. Start here: How to back up your iPhone, iPad, or iPod touch with iTunes on your PC - Apple Support
B. Any Security Software?:
If you have Security Software on your PC, then open it, asking sure that it is not blocking out the device.
C. View Device Manager:
See if this is seen in Device Manager. Go here: Open Device Manager | Microsoft Help
D. Microsoft Agent:
You might need to chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support
KathJohnson Said:
"Backup Failure: My phone keeps disconnecting and reconnecting while the backup is going on. I’m not sure how to fix this.
I just got a new phone (iPhone 12 mini) and was able to restore it from my iPhone 6s but now my new phone won’t back up to iTunes. I am a PC user, and I made sure everything was updated."
--------
Some Thoughts:
A. Start here: How to back up your iPhone, iPad, or iPod touch with iTunes on your PC - Apple Support
B. Any Security Software?:
If you have Security Software on your PC, then open it, asking sure that it is not blocking out the device.
C. View Device Manager:
See if this is seen in Device Manager. Go here: Open Device Manager | Microsoft Help
D. Microsoft Agent:
You might need to chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support
Backup Failure
