The App Store constantly checking my password and demands my credit card info in order to start downloading FREE APP (Instagram)

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Level 1

4 points

The App Store constantly checking my password and demands my credit card info in order to start downloading FREE APP (Instagram)

Hello there!

I have a huge problem with downloading apps and I can’t deal with it. (Google search had been made, it didn’t work out as well)

The thing is : I cannot download any app at AppStore, because it asks for a) my password (it’s beyond annoying because I’m already usin my Apple ID). b) Having written my password it demands to fill in the credit card details EVEN THOUGH the card info is filled and THERE ARE MONEY on it. But the sign in red color says “Invalid card. Try to fill again with a valid card”. Drives me mad, frankly.

Having done this procedure over and over again did not lead to any results.

However, the money (1$ is gone).

1) Why on earth would I need to fill the passsword every time I download an app and can you help me fixing that?

2) Why does my AppStore (Or ITUNES) doesn’t treat my card as a valid one BUT charges me?

Thank you in advance for your help

iPhone 8 Plus, iOS 11

Posted on May 22, 2019 2:15 AM

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Answer 1

Best reply

Eco-Kateables

Level 3

502 points

May 22, 2019 6:06 AM in response to Jul23

Alrighty, I get you want instagram without signing in and getting prompted to check the payment method constantly.

There's possibly an error with the account, you may need to contact support to check over.

Before you do call, check there's nothing stuck or pending in your purchase history. Jump into Settings > Tap on your name at the top > iTunes & App Store > Tap on your Apple ID at the top > Box should come up and tap on view Apple ID > Sign in > Purchase History.

If there's anything red, pending or owing, then this may cause the issue. If there is nothing, then something is wrong with the account and you'll need to contact Support to check it over.

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Answer 2

Eric Root

Level 10

684,045 points

May 22, 2019 6:25 AM in response to Jul23

Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

iTunes Support

iTunes Support – world wide

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The App Store constantly checking my password and demands my credit card info in order to start downloading FREE APP (Instagram)

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