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my iphone isnt working

i was on group facetime with 3 other people and then i tried using the animoji filters and phone started freezing and glitching. i hung up and now it wont let me click on any apps or turn my phone off. i need this fixed ASAP because i need my phone

iPhone X, iOS 12

Posted on May 22, 2019 9:14 PM

Reply
Question marked as Top-ranking reply

Posted on May 22, 2019 9:46 PM

If your iPhone, iPad, or iPod touch won't turn on or is frozen

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.


If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

  • On an iPad Pro 11-inch or iPad Pro 12.9-inch: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.


If your device still won't turn on or start up

Plug in your device and let it charge for up to one hour.

After a few minutes, you should see the charging screen. 

 

If you don't see the charging screen within an hour, or you see the connect to power screen, check the jack, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.

 

If your device still doesn't turn on, see what to do next.



If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple ...

https://support.apple.com/en-in/HT201412

1 reply
Question marked as Top-ranking reply

May 22, 2019 9:46 PM in response to maddieguerraa

If your iPhone, iPad, or iPod touch won't turn on or is frozen

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.


If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

  • On an iPad Pro 11-inch or iPad Pro 12.9-inch: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.


If your device still won't turn on or start up

Plug in your device and let it charge for up to one hour.

After a few minutes, you should see the charging screen. 

 

If you don't see the charging screen within an hour, or you see the connect to power screen, check the jack, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.

 

If your device still doesn't turn on, see what to do next.



If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple ...

https://support.apple.com/en-in/HT201412

my iphone isnt working

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