mac.ibackup.com?

The last couple of days I've started getting a pop-up window that says "There was a problem connecting to the server mac.ibackup.com." I don't use ibackup, I've deleted an app (ibackupbot) that might have been at fault, I don't see anything in Activity Monitor that could be running and triggering this, so I'm totally confused.


The only thing that's new on my Mac recently is that I've started running a backup through Carbonite (which is replacing Mozy), but that backup is running just fine while this error message pops up and I don't see any link between Carbonite and ibackup.


Any suggestions?


Thanks

iMac Line (2012 and Later)

Posted on May 23, 2019 10:23 AM

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Posted on May 23, 2019 10:27 AM

It sounds like you may still have some supporting files from ibackup on your system. Please download and run Etrecheck  It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.


To post the log file click on share report and use the Page icon in your reply window. See video:

https://discussions.apple.com/docs/DOC-250000211



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Question marked as Top-ranking reply

May 23, 2019 10:27 AM in response to Peter Roussak

It sounds like you may still have some supporting files from ibackup on your system. Please download and run Etrecheck  It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.


To post the log file click on share report and use the Page icon in your reply window. See video:

https://discussions.apple.com/docs/DOC-250000211



May 23, 2019 1:09 PM in response to Peter Roussak

Peter Roussak wrote:

I'm not sure what you mean about doing a clean install to an external and test.

Install an OS preferably High Sierra onto an SSD external disk.

Get macOS High Sierra.

Then boot from it and test with just the default install. (That will tell if it's your internal HDD or possibly another piece of hardware at fault) If that works well then install only the third party applications you need. For then on you can work off that external drive. And when you do replace the Mac, you have a fast external hard drive for your new one.

I did try clicking on Clean Up but I'm not sure what I'm suppose to see happen. Should I run the test again and see if the orphaned items are still there?

Sure, you can Etrecheck as many times as you like.

maybe I should install ibackup and follow the official uninstall instructions as Eric suggested (if I ever had it installed I would have used AppDelete to remove it but perhaps something got left behind.)

Can't hurt.


FWIW I'm running on a 2010 iMac myself. It's the 27". Only difference is the 7200 rpm drive vs. the 4500 yours has. It still runs as fast as the day I got it, still on the original 7200 rpm spinner. If the hard drive goes I plan to replace it with an external SSD and run from that. I'm hoping to get another couple of years out of it, vintage or not.



May 23, 2019 11:17 AM in response to macjack

Aside from hopefully helping with this ibackup issue, it makes for interesting reading re the various old pieces of software I thought I had removed. I was told a few months ago that some of them were possibly responsible for kernel crashes and I thought I'd removed them then - eg an old RIM plist, but now I see it's still there.


And I love seeing my ageing Mac referred to as "vintage" - makes it sound more valuable, like an classic car, instead of the old clunker that it really is!

May 23, 2019 12:37 PM in response to macjack

I've had people warn me the hard drive is failing for several years (!) so I'm resigned to it happening but just trying to hang in as long as possible.


I'm not sure what you mean about doing a clean install to an external and test.


I did try clicking on Clean Up but I'm not sure what I'm suppose to see happen. Should I run the test again and see if the orphaned items are still there?


And as for the original issue, maybe I should install ibackup and follow the official uninstall instructions as Eric suggested (if I ever had it installed I would have used AppDelete to remove it but perhaps something got left behind.)


Thanks

May 23, 2019 12:18 PM in response to Peter Roussak

23 minutes is a horribly long runtime for Etrecheck and you certainly have a lot of junk on there. I'd suspect a failing hard drive although Etrecheck isn't reporting that.


If it was my Mac I'd do a clean install to an external hard drive and test. It that runs as expected they you can begin adding back just the applications you need. When it's all set up clone it back to your internal. Or you can purchase and external SSD for the purpose, which would give you a dramatic increase in speed and just continue to run from the external drive.


If you want to clean up yours for openers you can click on Clean Up from within Etrecheck to remove the orphaned items under the Clean Up heading.


I do see a couple of different backups references but I don't if they belong to ibackup or not.

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