download app for new ipad pro

When I try to download an app for my new ipad pro 3 I get a message to double click. but it in the corner and cannot be clicked. what am I missing?

iPad Pro 11-inch Wi-Fi, Cellular

Posted on May 23, 2019 11:56 AM

Similar questions

When attempting to load an app on my iPad - i am told to double click in the upper left hand corner of the screen but the app does not load I am unable to load applications on my iPad - the ‘double click to install’ in the upper left hand corner of my screen does not start the download and i brought back to the apps screen. How do I access the link in the upper left hand corner to load the app? NOTE: I have the same issue with my iPhone. Thanks Sheri
1918 3
can’t download apps to iPad When I tap “get” on an app from the store, I get sent to “confirm with double tap on the button”. But the button does not appear! It hangs along the screen margin and “bounces” but never emerges. It is totally unresponsive and just keeps bouncing. iPad Pro running 16.5.1 thanks
1017 9
can not download apps from appstore, when I select an app, click get, then a side bar is not allowing double click (it disappears after one click) I can not download an app from the AppStore with Iphone12. I find the app in the store, then click "get", a sidebar to confirm appears...if I try to double click "confirm" - after one click I am back to previous screen with "get" visible...
1916 1

2 replies

May 23, 2019 8:13 PM in response to fazodog

Lyssa is correct. On the new pro models, when you see the bouncing double tap, it's telling you to double the power button to download an app.

Lyssa

Level 8

41,405 points

May 23, 2019 6:40 PM in response to fazodog

Is there a hardware button, like the power button, in that same spot? Double click that.

~Lyssa

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

download app for new ipad pro

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up