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Usb-c port not functioning MacBook Pro 2017

The usb-c port on the left side (closest to the trackpad) of my macbook pro is not functioning. When I plug my charger in that port it won't charge, when I plug usb devices in they are not recognized by the system (they don't show up in system information usb tree). Is there any way that this isn't a hardware issue?

MacBook Pro 15", macOS 10.14

Posted on May 24, 2019 11:51 PM

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Question marked as Top-ranking reply

Posted on May 24, 2019 11:59 PM

Try doing an SMC Reset of the device. This shouldn't cause any loss of data.


  1. Choose Apple menu > Shut Down.
  2. After your Mac shuts down, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds. If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button.
  3. Release all keys.
  4. Press the power button again to turn on your Mac.


For more information on SMC resets, visit https://support.apple.com/en-au/HT201295

4 replies
Question marked as Top-ranking reply

May 24, 2019 11:59 PM in response to iBinbar

Try doing an SMC Reset of the device. This shouldn't cause any loss of data.


  1. Choose Apple menu > Shut Down.
  2. After your Mac shuts down, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds. If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button.
  3. Release all keys.
  4. Press the power button again to turn on your Mac.


For more information on SMC resets, visit https://support.apple.com/en-au/HT201295

Jun 9, 2019 9:16 AM in response to iBinbar

iBinbar wrote:

I tried this with no change, are there any other options from my house or should I just take it in?



Certainly try a different cable... that being said


Rebooting—as well as resetting NVRAM —redefines port definition.

Resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If neither of these redefine the port in question, then you have a hardware issue.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Usb-c port not functioning MacBook Pro 2017

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