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I am trying to up date messenger. I put in my Apple ID and password but then it asks for my iplayer password which fails. It locks my account and gets me to do a new Apple ID password and the whole process is repeated and once more fails to work
iPhone 7, iOS 12
You have to start with one your most reliable devices which's logged into iCloud already or go to iCloud website and look under registered devices and you'll see some old and may duplicate devices, etc
Best if you remove all and then login again the one you use.
Heya, I may need some more information to help understand what's causing the issue.
Your Messenger app needs to update, when you tap update it prompts for your Apple ID and password. You enter those but then it asks for an iPlayer password. I'm not familiar with iplayer passwords?
You then reset your Apple ID password but then it does not accept that password and asks to be reset again.
Okay. Let's start by checking your Apple ID and password is working.
Can you log into your account at https://appleid.apple.com?
Do you get any messages that your Apple ID is locked or disabled?
Yes I can log into my account
But then I get a message that my Apple ID is locked
then that I need to be verified
then it says verification timed out
then it asks me to redo my password which I do and then the whole cycle repeats itself
could there be a conflict with iTunes?
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
Tried restart still get same messages
Tried another network still get same messages
thanks for the idea though
Passwords don’t wok
