Help with Ipod Classic

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Level 1

8 points

Help with Ipod Classic

I'm having some trouble with an old iPod Classic. It plays normally but when I connect it to my laptop, it won't recognise it. Although, the "connected" screen comes up on the iPod itself. If I go to device manager and update the Apple Mobile Device USB Driver, it will appear as a USB drive in my computer. However, it still won't come up in iTunes.

I've reinstalled iTunes, rebooted the iPod and I've also tried another iPod with the laptop too. I also put the iPod in Diagnostic Boot mode. The results I got were:

Retracts: 3449, Reallocs: 14, Pending Sectors: 4, PowerOn Hours: 6955, Start/Stops: 2925, Temp: Current 26c, Temp: Min 10c, Temp: Max 47c

Does anyone know if there's any way to fix this problem? Thanks.

Posted on May 27, 2019 7:21 AM

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Answer 1

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turingtest2

Level 10

278,329 points

May 27, 2019 10:02 AM in response to Rothko899

Try iOS device not showing in iTunes for Windows - Apple Community. Despite the title it should help with iPod classic too.

See also Corrupt iPod Classic - Apple Community. Ideally you want to reformat the device to clear off the 4 pendings.

tt2

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Answer 2

Rothko899 Author

Level 1

8 points

May 27, 2019 1:08 PM in response to turingtest2

I tried the first link and when I got to step 9, I clicked on Apple and the only folder in there was Apple Application Support.

I've tried to format the iPod but a pop-up appears saying "There is no disk in drive E. Insert a disk, and then try again".

When I connect the iPod to the laptop, it doesn't appear in my computer. I have to go to device manager and update the Apple Mobile Device USB Driver. After I do that, it just comes up as USB Drive (E:) and not as an iPod.

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Answer 3

turingtest2

Level 10

278,329 points

May 27, 2019 1:18 PM in response to Rothko899

Try a full tear down a rebuild of iTunes. There is a link with details in the user tip. If you have Windows 10 don’t reinstall from the Microsoft Store. Then try again. You can put the iPod in disk mode to reformat it. I assume all of your content is in the library.

tt2

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Help with Ipod Classic

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