Error message whenever I try to log into my Apple ID account

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mmp1998 Author

Level 1

4 points

Error message whenever I try to log into my Apple ID account

I am trying to set up my imessage on my macbook air (it used to be set up but automatically disabled) but it keeps sending an error message whenever I try to log into my apple ID account. I changed my password from my iPhone 6s and still it will not work to sign on to imessage. I can sign into icloud just fine. I have gotten into the imessage screen but nothing will sync because it will not allow me to add my phone number in my preferences and will not activate my icloud apple ID to receive messages like on my phone. I've tried updating my software, changing my password, deleting files, everything from this website: https://www.hawkdive.com/imessage-activation-error-occured-mac/

I don't want to have to go to an Apple store. Please help.

[Re-Titled by Moderator]

MacBook Air 13", OS X 10.11

Posted on May 30, 2019 2:11 PM

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Answer 1

Best reply

Kappy

Level 10

361,741 points

May 30, 2019 2:17 PM in response to mmp1998

When the iMessages account will not Login

Get help signing in to Messages, FaceTime, and Game Center

If you can't sign in to your iMessage account or FaceTime on your Mac

If you get an error when trying to activate iMessage or FaceTime

A Fix for Messages

Open the Keychain app in the Utilities’ folder,
Delete com.apple.facetime in the passwords section,
Reboot the computer,
Log into the desktop, launch Messages; go to Preferences, sign out from the iCloud account,
Log back into the iCloud account.

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Answer 2

Eric Root

Level 10

684,045 points

May 30, 2019 2:23 PM in response to mmp1998

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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Answer 3

razmee209

Level 10

191,532 points

May 30, 2019 2:13 PM in response to mmp1998

Call Apple support If you get an error when trying to activate iMessage or FaceTime - Apple Support

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Error message whenever I try to log into my Apple ID account

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